Frequently Asked Questions

What is IPTV?

IPTV officially stands for Internet Protocol Television, which is the delivery of television content over Internet Protocol networks. In other words, you use your internet connection to watch the TV Channels, movies and TV shows without an antenna or a dish.

I see buffering on channels. What could be the reason?

High internet traffic or slow internet speeds is the main reason behind this. If someone in your house is using the broadband connection to download or upload something, this can happen. You need to disconnect all users from the broadband connection and try again.

On the other hand, you need to make sure that your device is connected to internet via a direct LAN Ethernet connection. If you are on Wi-Fi, there is a high possibility for you to see buffering. If this is not possible, you should move the device closer to the router.

Where can I watch it?

You can watch your favorite shows anywhere, anytime on any device. It works on mobile phones, tablets, Windows PC, Mac, Android boxes, Amazon Fire Stick, Smart TV, Roku and even Nvidia Shield.

Can I expect 100% stability?​

For countries outside of USA, UK, and Canada, there are limited source channels available for purchase. Therefore, we cannot guarantee the same uptime for channels outside of the ones mentioned above. However, we do try our best and is always looking for new sources and update them as soon as we can.

What internet speed do I need?

You need to be equipped with a high speed broadband connection. Speed of the broadband connection should be at least 4Mbps. It is important to make sure that you have appropriate speed needed for media streaming throughout the day. You can use www.speedtest.net to check your broadband connection speed.

Is there a contract?

There are no contract. There are no automatic renewals or monthly billing. Near the end of your subscription, if you want to continue the service without interruption, we recommend contacting us a day prior to ensure you get continuous service.

How many devices can I use?​

One (1) subscription allows you to use it on one (1) device. If you choose to use MAC address, the service will be locked to that MAC address only. If you are required to play it on more than 3 devices at the same time, contact us and we’ll give you a better deal for multiple subscriptions.

Can I try it first before I subscribe?

We have a trial account for 24 hours without any commitment.

What should I do with channel issues?

If you are having an issue with a channel, you need to switch to another channel. This happens due to issues from the channel provider, which are beyond our control. You can take a look back at the channel after some time and it will work.

The service is not what I expected, what is your refund policy?

We will consider refunds within 24 hours of your new account setup (from the time we send you the login details) with valid reasons. Any refunds given will be at the sole discretion of Global Stack Trace. Thus, we strongly urge you to contact us for a free 24-hour trial to test out our services first before purchasing any subscriptions.